Major National Lottery Selects Convergys Solutions to Manage Agents & Launch New Games

This strategic win with a new client in a new vertical market for Convergys is no exception, and with our Rating and Billing Manager, this national lottery will be able to surpass its customers’ expectations and speed time to market for complex new reseller offers to help drive continued revenue growth,” said Bob Lento, President, Information Management, for Convergys.

This new Convergys client required a sophisticated billing and commissioning solution that would enable it to quickly launch new and innovative games and commissioning schemes to retain and attract new lottery agents. With Convergys’ integrated portfolio of Smart BSS Solutions, the lottery determined that it would receive the flexibility it needed to expand its market share in the newly liberalized and increasingly competitive European gaming market.

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Convergys Renews Relationship Management Contract with Leading Telecommunications Company to Enhance Customer Experience

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“Following our entry into the utility market, this win confirms Convergys’ belief that our Smart BSS Solutions portfolio is uniquely positioned to meet the demands of complex real-time billing across multiple industries and multiple vertical markets, including gaming,” said Lento.

CINCINNATI–(BUSINESS WIRE)–Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a top European national lottery has signed a multi-year licensing, support, and maintenance contract to implement Convergys Smart BSS Solutions, including Convergys Rating and Billing Manager, to support its dealer billing and commissioning.

Portfolio: Convergys Smart BSS Solutions and Convergys Smart Apps

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Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue, thus enabling our clients to focus on building valuable relationships with their customers.

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This national lottery manages games of chance including lottery, scratch card, and sport gambling games, and sells and collects revenue through thousands of resellers nationwide.

Convergys Corporation (NYSE: CVG) is a global leader in relationship management.

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Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio

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